
Orissa's leading ISP, Ortel Communications has come up with a unique new year gift for its customers. Just at the stroke of midnight on 31 December 2007, a large number of customers across the state found their Internet connectivity either limited or disconnected. At that time, the Ortel authorities termed it as a temporary problem and had expressed confidence that everything would be in place within 24 hours.
Things went from bad to worse, as from January 02, 2008, thousands of Ortel customers in Orissa are getting no Internet connectivity. When contacted, Ortel has expressed their inability to provide full Internet service, owing to a major breakdown in server connectivity. The problem still persists.
According to Ortel sources, the problem might take 2/3 more days to get rectified. That means, Ortel customers in Bhubaneswar, Cuttack, Paradip and other parts of the state, will have to wait until Sunday or Monday to get full Internet connectivity. What an irony! Such a big organization failed to foresee a problem that has badly affected individuals, small businesses and corporate sectors.
Although technical problems do occur suddenly, Ortel is accountable to netizens of Orissa, who always trusted its services and remained with the company through thick and thin. Unfortunately, Ortel big bosses have not yet made any formal announcements on TV or Newspapers with a regret for the inconvenience caused to people. It clearly showed their hegemonistic attitude.
In the absence of any regular broadband provider and due to the hassles of getting a connection from the state-owned BSNL, people have no option but to choose Ortel broadband despite the frequent Internet problems and worst customer service. Ortel authorities are taking advantage of this situation. It's surprising that nobody has dared to take them to consumer court yet. People are paying for a service they hardly get. This is not a one-off issue. Ortel and Internet problem have become synonymous with each other.
It's time the state government wake up and regulate the services offered by ISPs so that consumers do not face the music. The government must allow other ISPs such as Air Tel Broadband to create a base in the state.
Our state government talks about making the state a superpower on the IT map of the country. Will it be possible when organizations like Ortel kill the aspirations of the tech-savvy people? No IT revolution will be complete without the growth of Internet services. And, growth of Internet in Orissa is not possible if Ortel continues to be a dominating player. The government must either help Ortel to improve its services or allow others ISPs to operate in the state. Either one will come as a boon for the net savvy people of the state.